PIP Claims and Assessment Problems

S t i c k - I t - 2 PIP Claims and Reviews Delays, Evidence and Assessment Problems England and Wales The Full Monty Pack Manage Claims and Reviews Understand Your Evidence Request Suitable Assessment Use Letters and Worksheets Follow the Correct Route CONTENT REVIEW DRAFT V0.1 October 2026 · © 2026 ParadigModern Group Guide TM TM

PIP Claims and Reviews | The Full Monty Pack | Review V0.1 Back to contents Page 2 of 48 Start here If your Personal Independence Payment (PIP) claim or review is stuck, evidence is missing, or an assessment feels impossible, take a moment and breathe. You do not have to untangle every problem today. Start with the next date and one clear request. A request for a different assessment or a complaint does not cancel an appointment or extend a decision-challenge deadline. • Find the latest letter. Record the form return date, any assessment date and whether a decision has already arrived. Keep its envelope or electronic delivery record. • For an assessment soon, contact the team on the invitation today. Explain the disability-related barrier, request urgent consideration and ask what to do while awaiting a reply. Use letter T02 to confirm the contact. • If evidence is missing, establish who requested it and where the case is now. Use letter T03 for the assessment team or letter T05 for the Department for Work and Pensions (DWP). • If a decision refuses, reduces or stops PIP, or the award seems too low, turn to When a decision arrives now. Do not wait for a complaint or medical report. Use worksheet T11 for dates and contacts. Ask someone you trust to sit with you or help make the call. Keep your own copy of every request. S03, S11, S13.

PIP Claims and Reviews | The Full Monty Pack | Review V0.1 Back to contents Page 3 of 48 How to use this pack This pack covers DWP PIP in England and Wales: claims, award reviews, delays, functional evidence and assessment arrangements. It explains practical requests and separate complaint routes. It does not predict an award or provide individual legal advice. It distinguishes National Health Service (NHS) matters from private report arrangements. In Scotland, use Adult Disability Payment (ADP) through Social Security Scotland. Northern Ireland PIP is administered separately by the Department for Communities. Cross-border moves and older awards need individual route checks. S24, S26, S27. Use Find your situation and the clickable Contents. The underlined source codes open official material; Sources explains the provisions relied on. Back to contents returns you to the main list. Panic gives immediate protection and usable requests. Fight Back adds fuller evidence and complaints guidance. Full Monty adds records access, difficult situations and more tools. Each pack contains its own essential guidance; you do not need the companion guide to protect dates. The companion, Challenge a PIP Decision: Mandatory Reconsideration and Tribunal Appeals, covers detailed decision challenges. A service complaint can continue separately after a decision. Choose a manageable first step Read the invitation or return date. Identify the team responsible. Make one specific request and record the response. You can return to the rest later.

PIP Claims and Reviews | The Full Monty Pack | Review V0.1 Back to contents Page 4 of 48 Find your situation Choose the closest situation. If an appointment or challenge date is near, deal with that first. Your situation Go to My assessment is soon or I missed it Protect forms appointments and payments A telephone video or in-person assessment is unsuitable Ask for a suitable assessment Nobody can explain what evidence is missing Chase missing or inadequate evidence I do not know which team has the case Find the team responsible DWP has not decided or a review is delayed Follow up a delayed claim or review I need to explain what happens day to day Build useful functional evidence I need complaint help Raise a focused concern A refusal reduction or stopping decision arrived When a decision arrives